ILM AI Privacy Policy

At ILM AI (“ILM AI,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website, applications, products, and services (collectively, the “Services”).

This draft is original wording for your pages. You should have qualified legal counsel review it before publishing, especially because your platform may involve students, parents, teachers, and educational data.

1. Who We Are

ILM AI provides AI-powered educational technology solutions, including learning tools, assessments, analytics, communication tools, and related digital services.

Contact Information: Company: ILM AI. Email: information@ilmai.co.uk

2. Scope of This Policy

This Privacy Policy applies to personal information collected through:

  • ILM AI websites
  • Student, parent, and teacher portals
  • Mobile or web applications
  • Customer support channels
  • Marketing pages and lead forms
  • Events, demos, and licenced inquiries
  • Any service that links to this Privacy Policy

3. Information We Collect

We may collect the following categories of information:

A. Information You Provide

  • Name
  • Email address
  • Phone number
  • Account login credentials
  • School or organisation details
  • Billing details
  • Messages or support requests
  • Uploaded content, assignments, or documents
  • Preferences and settings

B. Student / Learning Information

Depending on the product used, we may process:

  • Grade level / age group
  • Subject selections
  • Assessment responses
  • Learning progress
  • Practice activity
  • Attendance or participation data
  • AI tutoring interactions
  • Teacher feedback

C. Automatically Collected Information

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Log data
  • Pages visited
  • Time spent on pages
  • Referring source
  • Cookies and analytics data

D. Information from Third Parties

We may receive information from:

  • Schools or institutions
  • Parents or guardians
  • Identity / authentication providers
  • Payment processors
  • Analytics providers
  • Integrated educational tools

4. How We Use Information

We use information to:

  • Provide and operate the Services
  • Create and manage accounts
  • Personalise learning experiences
  • Deliver AI tutoring and recommendations
  • Generate reports and analytics
  • Process payments
  • Communicate updates and support responses
  • Improve products and usability
  • Prevent fraud, abuse, or misuse
  • Comply with legal obligations
  • Conduct research and product development (where permitted)

5. AI Features and Automated Processing

Some ILM AI services use artificial intelligence to:

  • Explain concepts
  • Recommend learning paths
  • Generate or surface study materials
  • Analyse progress trends
  • Support teachers with class insights

AI outputs may not always be perfect and should be reviewed by users, teachers, or guardians where appropriate. We aim to use safeguards to reduce bias, errors, and misuse.

6. Legal Bases for Processing (Where Applicable)

Depending on your location, we may process information under these legal bases:

  • Consent
  • Contract performance
  • Legitimate interests
  • Legal obligation
  • Vital interests
  • Public task (where relevant to education bodies)

7. How We Share Information

We may share information with:

Service Providers

  • Hosting
  • Cloud storage
  • Payments
  • Analytics
  • Customer support
  • Security
  • Email delivery

Educational Organisations

Schools, teachers, administrators, or authorised institutions managing user access.

Corporate Transactions

If ILM AI is involved in a merger, acquisition, financing, or asset sale.

Legal Requirements

Where required to comply with law, court orders, or protect rights and safety.

We do not sell personal data in the traditional sense unless explicitly disclosed and legally permitted.

8. Children and Student Privacy

Because ILM AI may serve students, we take additional care with student data. Where required:

  • We rely on school authorisation, parent/guardian consent, or another lawful basis
  • We limit data collection to what is necessary
  • We apply heightened safeguards
  • We support parent/school rights requests where applicable

We encourage schools and institutions to review their own data processing agreements where relevant.

9. Cookies and Tracking Technologies

We may use cookies and similar technologies for:

  • Essential site functionality
  • Remembering preferences
  • Analytics
  • Performance monitoring
  • Marketing (where permitted)

Please review our Cookie Policy for more details.

10. Data Retention

We retain information only as long as reasonably necessary for:

  • Providing services
  • Educational records management
  • Legal compliance
  • Security investigations
  • Resolving disputes
  • Internal backups and continuity

Retention periods may vary by account type and contract terms.

11. Security

We use administrative, technical, and organisational measures designed to protect information, including:

  • Access controls
  • Encryption where appropriate
  • Secure hosting environments
  • Monitoring and logging
  • Staff confidentiality measures

No system is completely secure, and we cannot guarantee absolute security.

12. International Transfers

Your information may be processed in countries outside your home country. Where required, we use appropriate safeguards for cross-border transfers.

13. Your Privacy Rights

Depending on applicable law, you may have rights to:

  • Access your data
  • Correct inaccurate data
  • Delete data
  • Restrict processing
  • Object to processing
  • Receive copies
  • Port your data
  • Lodge complaints with regulators

To make a request, contact us using the details below.

14. Marketing Communications

You may opt out of promotional emails using unsubscribe links or by contacting us. Service-related messages may still be sent when necessary.

15. Third-Party Links and Integrations

Our Services may link to third-party websites or tools. We are not responsible for their privacy practices. Please review their policies separately.

16. Changes to This Policy

We may update this Privacy Policy periodically. If material changes occur, we may notify users through the Services or by other reasonable methods. The “Last Updated” date above reflects the latest version.

17. Contact Us

ILM AI. Email: information@ilmai.co.uk