ILM AI Safety Policy
At ILM AI, safety is a core priority. We build educational AI products intended to support students, parents, teachers, schools, and institutions in a responsible, secure, and trustworthy way.
This Safety Policy explains the principles, safeguards, and practices we use to reduce risk and promote safe use of our services.
1. Our Safety Commitment
We aim to design and operate AI-powered educational technology that is:
- Safe for learners and families
- Respectful of privacy
- Age-appropriate where relevant
- Helpful, accurate, and responsible
- Secure against misuse
- Fair and inclusive
- Supportive of human oversight
Safety is an ongoing process, and we continuously improve our systems.
2. Who This Policy Applies To
This Safety Policy applies to users of:
- ILM AI websites
- Student learning platforms
- Parent dashboards
- Teacher/admin portals
- AI tutoring tools
- Assessments and reporting systems
- Related products and services operated by ILM AI
3. Age-Appropriate Educational Use
Because our services may be used by students, we take extra care around age suitability. Where appropriate, we may:
- Limit certain features for younger users
- Apply additional privacy protections
- Reduce unnecessary data collection
- Use safer default settings
- Require school, parent, or guardian authorisation where needed
Parents, guardians, and schools remain important partners in student safety.
4. AI Output Safety
Some ILM AI products may generate:
- Explanations
- Study guidance
- Practice questions
- Feedback
- Recommendations
- Learning summaries
We work to reduce harmful or misleading outputs, but AI can make mistakes. Because of this: important decisions should involve human review; teachers/parents should verify critical outputs; users should not rely on AI alone for high-stakes decisions.
5. Content Safeguards
We strive to prevent harmful, unsafe, or inappropriate content, including:
- Harassment or bullying content
- Hate or discriminatory content
- Dangerous or violent instructions
- Sexually explicit content in student contexts
- Self-harm encouragement
- Fraudulent or deceptive material
- Academic dishonesty abuse
We may use automated systems and human review where appropriate to enforce standards.
6. Student Wellbeing
We aim to support healthy learning behaviours rather than harmful pressure. Our systems should encourage:
- Learning progress over perfection
- Constructive feedback
- Healthy study habits
- Confidence building
- Inclusive participation
We avoid intentionally manipulative designs that exploit students.
7. Privacy and Data Safety
We protect user information through administrative, technical, and organisational measures, which may include:
- Access controls
- Encryption where appropriate
- Secure hosting environments
- Monitoring and logging
- Role-based permissions
- Limited internal access
Please also review our Privacy Policy for full details.
8. Account and Platform Security
To reduce unauthorised access and abuse, we may use:
- Password protections
- Authentication controls
- Session monitoring
- Abuse detection systems
- Rate limiting
- Fraud prevention tools
Users are responsible for keeping login credentials secure.
9. Human Oversight in Education
We believe AI should support — not replace — teachers, guardians, and institutions. For that reason:
- Teachers remain responsible for grading or academic judgment where applicable
- Parents/guardians remain responsible for policy and safeguarding obligations
- Institutions remain responsible for policy and safeguarding obligations
10. Fairness and Inclusion
We aim to reduce unfair bias and make products usable across diverse learners. We work toward:
- Accessible experiences
- Inclusive language
- Continuous bias monitoring
- Broad usability testing
- Improvement based on feedback
No system is perfect, and we continue refining outcomes over time.
11. Misuse Prevention
We prohibit using ILM AI for:
- Harassment
- Fraud
- Identity misuse
- Spamming
- Unauthorised scraping
- Attempts to bypass safeguards
- Cheating or dishonest academic abuse
- Illegal activities
We may suspend or terminate violating accounts.
12. Reporting Safety Concerns
If you believe content, behaviour, or a feature creates a safety issue, please contact us.
ILM AI. Email: information@ilmai.co.uk
13. Continuous Improvement
Safety requires constant updates. We may improve our controls based on:
- User reports
- Internal testing
- Security reviews
- Legal requirements
- Product changes
- Emerging AI risks
14. Limitations
While we work hard to promote safety, no digital platform can guarantee zero risk. Users should exercise judgment and seek human support where appropriate.
15. Changes to This Policy
We may update this Safety Policy from time to time. When significant updates are made, we may revise the “Last Updated” date and provide notice where appropriate.
16. Contact Us
ILM AI. Email: information@ilmai.co.uk